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Refund and Return Policy

You may withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. This policy does not limit any mandatory rights available under applicable consumer law.

14-day right of withdrawal

To exercise your right of withdrawal, email support@loopbrand.store within 14 days of delivery. Include your order number and a clear statement that you wish to withdraw from the purchase.

After notifying us, send the item back within 14 days. You are responsible for the direct return shipping cost unless we confirm otherwise. We recommend using a tracked service because you remain responsible for the parcel until it reaches us.

Return condition

You may inspect and try on the item as you would in a shop. Please return it clean, unworn beyond what is reasonably necessary to assess it, and with its original tags and packaging where possible. You may be responsible for any loss in value caused by handling beyond what is necessary to establish the item’s nature, characteristics and fit.

Refunds

We will refund the amount paid for the returned item and the original standard delivery charge, where applicable. Additional delivery costs caused by choosing a more expensive delivery option are not refundable.

The refund will be made to the original payment method within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or you provide evidence that they have been sent back, whichever happens first.

Faulty, damaged or incorrect items

If an item is faulty, damaged on arrival, or does not match what you ordered, contact support@loopbrand.store as soon as possible with your order number, a description of the issue and clear photos. Your statutory rights, including the legal guarantee for non-conforming goods, remain unaffected. Where the claim is valid, LOOP will cover the necessary return costs and provide the remedy required by applicable law.

Exceptions

The 14-day withdrawal right may not apply to goods made to your specifications or clearly personalised, or in any other case excluded by mandatory law. This does not affect rights relating to faulty or non-conforming goods.

How to start a return

  1. Email support@loopbrand.store within the applicable period.
  2. Include your order number and state whether you are withdrawing or reporting a fault.
  3. Wait for the return instructions before shipping the parcel.