Refund and Return Policy
We aim to ensure that all products delivered meet our quality standards. If you receive an item with a clear manufacturing defect or damage, we will arrange a replacement in accordance with applicable consumer protection laws.
Returns are accepted only in the case of verified manufacturing defects or damage. Requests based on personal preference (such as size, fit, or color expectations) are not eligible for return.
To be eligible for a replacement, the item must meet all of the following conditions:
- The item must be unused, unworn, and unwashed.
- It must be returned in the same condition in which it was received.
- All original tags, labels, and packaging must be intact.
- A valid proof of purchase (order confirmation or receipt) must be provided.
The following cases are not considered defects and are therefore not eligible for return:
- Incorrect size or fit selection.
- Differences in color or appearance due to screen display or product images.
- Normal wear and tear or damage caused after delivery.
Timeframe
If you believe an item is defective, you must contact us within 14 days of delivery, in line with EU consumer protection standards.
How to request a replacement
Before returning any item, you must contact us at support@loopbrand.store with:
- Your order number
- A clear description of the issue
- Photos of the item and original packaging
We may request additional evidence (such as video or a quick call) to verify the issue and ensure the damage did not occur after delivery.
Replacement process
If the defect is confirmed:
- We will replace the item with the same product.
- Return shipping costs will be covered by us.
- The replacement item will be shipped at no additional cost.
If the same item is no longer available, we will offer a replacement product of equivalent value.
Important note
All requests are reviewed carefully to ensure fairness and compliance with applicable laws. Returns that do not meet the conditions above may not be accepted.
Contact
For any questions regarding returns or replacements, please contact us at support@loopbrand.store.